VITAL
NETWORK SERVICES SELECTS QOVIA® VMMS AS CORE COMPONENT
OF ITS NEW IPT MONITORING AND MANAGEMENT SOLUTION
Significant Investment Reflects
Strategic Move by VITAL to Offer IPT Management to
Cisco IPT Partners
TAMPA, Fla. --
August 15, 2005 -- VITAL Network Services, Inc., a
multivendor provider of network lifecycle services,
today announced they have selected the Qovia™ VoIP
Monitoring and Management System (VMMS) to deliver
remote IP telephony monitoring and management services
as part of the company’s new suite of IP telephony
(IPT) Day 2 support services. Recognizing the enormous
market potential in IP telephony support services,
VITAL has made a significant investment in people,
processes and systems to create a comprehensive portfolio
of Day 2 “Operate and Optimize” IPT services
for Cisco PDI partners seeking an alternative to building
and maintaining Day 2 IPT support capabilities in-house.
Qovia’s software and hardware will be utilized
by VITAL’s network operations group to perform
IPT monitoring and management for customers as part
of this new service offering.
As an independent, service-only
business, VITAL has been supporting mission critical
data network environments with implementation, maintenance
and network management services for decades. VITAL’s suite of IPT Day
2 support services is the company’s latest strategic
initiative developed to deliver ongoing operation and
optimization support services for converged voice and
data environments based on the Cisco AVVID architecture.
Careful analysis of the market demonstrated that when
IPT monitoring and management was applied to a newly
converged network environment, customers experienced
reduced downtime and higher satisfaction among their
end users.
“With end user expectations so high, it is imperative
to be able to quickly identify, diagnose and resolve
any issue that could be impeding the quality of an
IP telephony call,” said John Koehler, president & CEO
of VITAL Network Services. “After evaluating
a number of tools, we found that Qovia offered a comprehensive
management platform that we could easily integrate
with our existing systems to deliver real-time monitoring
and management of voice traffic in a converged voice
and data network. We believe the Qovia VMMS will help
us deliver greater value to our customers by helping
us reduce their total cost of ownership through faster
problem identification and diagnosis.”
“Qovia VMMS was not only designed specifically
for VoIP and other IP communications, but was also
architected to be multi-user and multi-tenant,” said
David Woodall, Qovia’s president and CEO. “This
makes Qovia VMMS ideal for companies like VITAL that
want to offer revenue-generating VoIP managed services.
Today, enterprises deploying IP telephony recognize
live monitoring and management of their VoIP networks
is critical for reliability, call quality and low operations
costs. With their latest investment in Qovia’s
award-winning VMMS software and hardware, VITAL will
be able to deliver the live monitoring and management
capabilities their customers want.”
“VoIP management requires sophisticated automated
measurement of voice quality and instantaneous, competent
responses to problems, before users are upset,” said
Eric Siegel, senior analyst with Burton Group. “Simplistic
measures of network characteristics and slow responses
just aren't good enough for organizations that depend
on IP telephony. That’s why I'm pleased to see
that VITAL has decided to enter this field, using Qovia
technology to offer a VoIP management service to enterprises.”
About Qovia, Inc.
Qovia’s IP phone system monitoring and management
technologies and products offer reliability, emergency
services, quality, operations and security for enterprise
VoIP phone systems. The Qovia™ VoIP Monitoring
and Management System (VMMS), consists of a series
of software tools that significantly ease management,
monitoring and maintenance of Internet phone systems,
protect data assets and increase the productivity of
IT investments. Major OEM manufacturers are also offering
VoIP monitoring and management tools that are “Powered
by Qovia.” Qovia was founded in June 2002 and
has received $16.1M in venture funding from Canaan
Partners; BlueRun Ventures (formerly Nokia Venture
Partners); Anthem Capital; and the State of Maryland.
The company and its implementations have earned nearly
two dozen industry awards. Qovia can be found online
at www.qovia.com.
About VITAL Network Services, Inc.
VITAL Network Services, an independent, multivendor
service and support provider headquartered in Tampa,
Florida, delivers industry-leading network support
services to large enterprise customers, network equipment
manufacturers, integrators, value-added resellers,
distributors, and carriers. The company’s comprehensive
portfolio of traditional LAN/WAN internetworking,
IP Telephony, and managed broadband-based VPN solutions
helps customers realize the full value of their network
investment by addressing all facets of the network
lifecycle including network design and planning,
integration, maintenance, and proactive monitoring.
VITAL’s ubiquitous field engineering force
enables the company to deliver onsite support services
to nearly any zip code within North America.
More information about VITAL and its services is available
online at http://www.vital-ns.com,
or by calling 1-888-248-4825.
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